49'R Propane, Inc. - Placerville, California

Bryan M.

Abysmal Customer Service and Unprofessional Behavior

If I could give zero stars, I would. This company’s customer service is a textbook example of how NOT to treat customers. I scheduled a service for a specific date, but they showed up on a completely different day when I wasn’t home. Then, instead of taking accountability for their mistake, they rescheduled. When they finally arrived, the technician refused to service my tank because it’s painted green.

Here’s the kicker: they’ve serviced this same green tank before without any issue. In fact, they were literally at my property just a week earlier, saw the tank, and rescheduled the service—only to refuse it on their second visit! It’s as if they go out of their way to waste your time.

Their excuse this time? They claimed heat could cause the tank to expand and create a dangerous situation. Fine, I understand that, except it’s 50 degrees outside, and we’re entering a six-month stretch of cold weather. How does that logic hold up now? And isn’t this also why tanks are only filled to 80% capacity? Their reasoning feels more like an excuse than a legitimate safety concern.

To make matters worse, the technician had the audacity to complain about some dog poop near the tank, acting as if his boots were made of gold. Really? If you’re so bothered by mud or dirt in your line of work, perhaps consider a different profession.

This company’s lack of communication, consistency, and common sense is staggering. Completely unreliable and a waste of time. Save yourself the frustration and find someone else. You’ve been warned!

johnq831 Q.

we have been a loyal customers for 20 years. i checked tank level and it was at 5%. i called for propane. i was told they did have a route driver in my neighborhood today but it would be an additional 120.00 for a fill up today. i waited 2 days and was not charged the additional 120.00 fee. previous experiences include leaving my rv tanks and bbq tanks right next to my house tanks for filling. they were not filled. i have even called ahead of time for my additional tanks to be filled but they were not. this caused many calls to management. another past experience includes their propane truck running into the back of my brand new travel trailer i just brought home from kent washington. we had just pulled up in front of the house. that was also disappointing. they did offer a free tank of propane.

Clinton M.

Nick from 49er went above and beyond for me and I have to say thank you to him for his hard work in this rain. Nick is a great employee!!!

Nicole S.

Office staff and drivers are the best! Thank you <3

tommy H.

They don't care about customer service at all. Just about the money. Super disappointed.

Francisco G.

Not only does 49er Propane offer the best prices in town… They also offer the best customer service and repair service. I leak was detected in our underground service over the holiday weekend. After I dug up the line they quickly fit me onto their schedule to get the line repaired and our services back up and running. We had been without propane for 4 days so our Family was extremely grateful. Most impressive was the service repair man. Who quickly found the issue, fixed it better than it was before and did an appliance safety check on our propane appliances. One of the friendliest people you will ever meet. Thank you 49er propane. Just in time to weather the next storm!

Mr B.

I called because I smelled propane one day although I own my tank, within an hour their repair tech was at my house. He was informative and knowledgeable. Explained what was causing the leak and gave me a quote to repair it in about 15 minutes! I called them because I have them fill it, I prefer to shop local and not from one of the "mega" companies

Tim O.

I was having issues with Suburban Propane and the tank I was leasing when I called 49'r. I was impressed with their openness about pricing when we discussed options, and ended up buying a used tank and had 49'r install and fill. I've had no problems since and appreciate the valuable service they provide.
Sincerely,

Tim