MRC Smart Technology Solutions - Cypress, California

Robbie Caywood

Don't waste your money. They will claim that they will make it easy and you will never have to worry about your printer. That it will automatically schedule deliveries of toner when the machine gets low. We rely on one printer in our office and when it goes down we have to wait days for them to send a tech to fix the problem. The toner has NEVER been automatically Been delivered and we have to call or email every time we need supplies. They will lock you into a contract with false promises.

NJ Davis

Bought a printer and two copiers and paid cash. After a few months main copier quit working. That was November 17, 2019. Today is Feb 14, 2020 and machine still not fixed. Finally I bought a new Canon. Xerox has no service. The sales manager Lisa, was rude to me-even yelled at me that I could sell the copier if I wanted to. They promise a replacement in contract, but Lisa could never find one. I believe they sold me a lemon and probably a used copier. Totally non responsive company. DON'T BUY XEROX!!!

Gevork Sukunyan

Well this would be the last time I do business with them period. Everything I write here I have proof of. After we agreed on the equipment it took them a month to delivery. They said set up will be done within a day or two. That took another 3 to 4 weeks. Then the machine was a used and none working unit. Took them another week or so to bring a new unit. Meanwhile they were billing us the fees without us using it. Then come to find out their sales person has signed a document and initialed my name on 2 documents. Now they wont respond or come correct their errors. BTW the software we got thru them to do OCR is not working properly. SO NEVER WILL WE BE DOING BUSINESS WITH THEM. NOT TO MENTION OUR LEGAL TEAM DRAFTING DOCUMENTS FOR FRAUD

Mark Barnes

Absolutely, without a doubt the worst decision I could have ever made was to go with Xerox equipment through MRC. If I could give zero stars I would, because they have not earned the right to be given even one star. I can't say they drop the ball because they don't even pick the ball up in order to drop it in the first place.

From the day they delivered my first machine (since they didn't deliver them both) while I was not there even though they were supposed to wait until I was there, to the times we needed a service call and didn't get one, to the times we needed toner to run our business and could not get any, to the next time we needed toner to run our business and couldn't get any, to the Service Agreement Contract I put in place before signing a contract which has not been lived up to, I HAVE NEVER, EXPERIENCED SUCH A COMPLETE FAILURE OF AN ORGANIZATION AT ALL LEVELS. I would be embarrassed to be part of this team. I would be ashamed to be a part of this team. And if I was a XEROX executive, I would fire them all and then fire myself for letting this situation get so ridiculously out of hand.

It truly is that bad.

Harvey Simpson

Met with Scott who is the CFO and Vice President, and Melissa our account executive today to discuss our copier for our church. We have had the Xerox WorkCentre 3615 and it has been a dependable workhorse for us. The installation process was simple and easy. The customer service has been stellar! Thanks for recommending a great product and providing GREAT service to the Pillar of Fire Church, Los Angeles!

Sadie Wierschke

Worst customer service, don't call this company unless you have ALL the correct information.... one wrong serial number and GOODBYE they wont have anything to do with you, wont help you, wont offer you solutions. They basically tell you they cant help you (or even search your existing account in order to clarify) unless you provide them with a serial number which can be confusing when there are many located on a printer! I wish my company did not have to use their services because it is a hassle EVERY time I have to order. If I could give zero stars I would.

Rizz Nut

Amazing facility! Beautiful demo room with all sorts of different model printers and software Solutions on display. Roy Jansen was amazing software Solutions analyst helped our company become more efficient and productive.

Brenda Burruel

I have spoken with "Tanya" in Customer Service on more than 3 occasions and she has the worst attitude and customer service demeanor. She cuts you off, can't remember more that two numbers at a time, doesn't listen, seems to be bothered that her day was interrupted by a customer, nothing pleasant about her. She needs to find a new career that doesn't deal with people or the public. I hate that we have to deal with her for any orders. She seems to be the only one that handles large customer accounts....what a shame. SMH (one STAR for answering the phone)