Mt. Diablo Resource Recovery - Concord, California

Mayra A.

Art. De Andrew

Matthew M.

Garbage flew out of a truck and damaged my vehicle. It had been multiple months and have received no compensation for the damages. I was out in contact with David Downs the “route compliance” employee. Davis had done nothing to resolve the situation. Travelers insurance has not responded in over a month despite multiple efforts. I have video and photo evidence of the damage occurring. This company has no respect for the community it serves. Will damage your vehicle and take no accountability. Terrible people, super disappointed. You should do better. There is No accountability in this company, taking money from the community but not righting their wrongs. Sad.

Update: Your response means nothing, and helps no one. I took every step necessary, and your insurance is dragging their feet. At the end of the day your incompetent drivers and unsecured load caused damage to my vehicle.
And you've done absolutely nothing to correct that.
Karma is real. Hope you guys continue getting terrible reviews as you truly deserve them. Cheers!

Sharon B.

I love the driver that takes away the stuff I don't want and all of my garbage. It is well worth the monthly cost and I'm happy to pay their price even if they do have to raise it occasionally. This is a helpful business with sweet people working for them. That's my experience with them anyway. Sharon Beck

James F. (. F.

Trash guy never pics up our trash 20% of the time. He’s very entitled. And one time yelled at me since the trash cans weren’t spaced out 1-2 feet apart. He also will not pick up the trash if it is too heavy. Seriously, these unions are awful.

robertnini

I am trying to understand why a donut business I manage the waste for in Concord, Ca. is $5935.00 per month for trash ! This is $2000.00 more per month than a far busier locations elsewhere in California. When cities decide who us the consumers are forced to use they have a fiduciary responsibility to protect us from price gouging! Last month we were billed$6235.00 because of extra garbage above the lip of the bin. Frankly, I find Mt. Diablo's, rates unconscionable ! What happened to competition , The American Way?
Robert Nini

Robin J.

Only giving one star because I have to to review them. Hands down THE WORST trash company I’ve ever dealt with. Horrible customer see I’ve. Horrible driver “service” over priced for skip service. Anyone considering them on a bid should read these reviews. Waste Management and Republic blow them away. I wish they would shut down. They’re awful.

Becky H.

Absolutely ridiculous "service." Please train your people on how to effectively empty trash cans. I can't begin to tell you how many times I've seen the person shaking my can like there's no tomorrow instead of letting gravity do the work, thereby leaving trash at the bottom of the bin. It's a good week when they actually empty the entire bin. They also lie - recently they failed to pick up my entire street's green waste bins (I checked my neighbors' bins as well to make sure it wasn't just mine). When I called the next day, they told me they had picked up and threatened to charge me an extra fee to come back out. This is what happens when you have a monopoly. They raise rates every year yet the service continues to decrease.

TJ L.

My garbage man is best today I put to car and he for us. What a guy. Just so managers hopefully appreciate him and the work he does