U-Haul Moving & Storage of Elk Grove - Elk Grove, California

Dustin M.

Some of the worst customer experience I have ever received. Was called less than 24 hours before my Uhaul pickup to be notified that my Uhaul was not available until 3pm. I understand things happen, but absolutely no effort was made to assist in any way. Employee was rude, threatened to cancel my reservation and blatantly lied I was told there were no other trucks available within both a 30 and 50 mile radius. I asked to speak to her boss and she said she was the boss. I called again 15 minutes later and someone found a uhaul less than 30 miles away for me. Blatantly lying.

AWFUL EXPERIENCE, I DO NOT RECOMMEND.

Val T.

The staff that were on duty on Saturday afternoon at 12 at check out on 9/29/24 were absolutely amazing. They were friendly, professional, and helpful.
We did overfilled the gas tank by 10.00. There should be a way to compensate the customer. You charge for the rental plus mileage plus gas tank must be filled back to the level we received it at. We did that but found it difficult to judge if enough gas had been replaced. We were told that they could not refund or minus the mileage cost. Being that everything is so expensive, when your customer has complied by your rules, refunds if warranted, should be done. That was explained to us after we returned the truck.
Other than that, it was a very smooth experience.

Esteban P.

I used to like this one a lot. The people that used to work the counter had character friendly, nice, and they knew me so I never had to hear the whole script of bullshit. The return dude n chick was always fun to talk to very quick professional with their jobs! Now the counter people just seem like mindless drones going through the motions and the people when I return a truck are just rude especially tonight. First the dude says I’m less then I should be on gas which I brushed off tell he tried to charge me extra per mile then what was told to me a what was stated on my contract. And once given the proof he was just rude. Sorry to say but I don’t think I’ll be using this location any more

Michelle F.

Customer service was great, they seemed busy and low staffed but the process was quick and simple. The drop off was easy as well.

Keefe R.

Hands down the best and most efficiently and smoothly run U-Haul rental experiences I've ever had.
The friendly, courteous staff (wish I'd gotten their names to pass on to upper management for kudos) ran the entire process like seasoned experts and professionals.
They made what I expected to be a long-drawn-out process (based on past rental experiences) quick, easy and simple. I stood in a line of seven customers, and they had ALL of us checked in and on our way well under 10-minutes, if not shorter! It was incredible! And the facility was the cleanest, brightest, spacious and best organized U-Haul center I've ever seen.
They even provided a parking space for me to leave me POV while I used their rental truck, which was clean and equipped with a much-needed sunshield because of the triple digit heat as of late.
Returning the truck was just as quick and smooth as the rental itself. I can say with all sincerity, this location is now my go to spot for my moving truck rental needs. You folks are awesome! THANK YOU, STAFF!

Sandra I.

I had the best costumer service here!! I Wana say she said her name was Bri, she was SOOOOO polite and knew exactly what she was doing! Also the manager here was amazing.
These young lady's were phenomenal! This is the cleanest U-Haul I have ever been too, fast and friendly service. Thank you guys again!

Jeremy M.

I will never return to this U-Haul location, and my experience here has made me question U-Haul in general. When I picked up my rental, there were two people at the desk, both of whom seemed unfriendly. I noticed the group in front of me mention that they had rented two trucks, but this location only had one available, despite there being plenty of trucks outside. When the group inquired about the trucks outside, the person at the desk didn’t seem to care and refused to help, instead referring them to a phone number. When it was my turn, the staff was equally impolite. When I was ready to leave, I ended up having to connect my own trailer. Normally, I would never do that, but by the time I left, I had already been there for an hour. It has never taken an hour to get a reserved rental at other locations.

If you rent from this U-Haul, be aware that there may be issues. Make sure you have plenty of time.

Aaron M.

Smooth transition from LA to Sacramento.

Drop off was real easy and the guy at drop off did everything. Didn’t need to unmount or do any paperwork. He did everything on his device.

Rented a 4x8’ trailer. Little small. I recommend going to the bigger size up so it’s more stable.